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Items from our Bath & Body, Home Fragrance, Kitchen & Dining and Accessories departments normally ship out by the end of the next business day. Items from our Bedding selections normally ship out within 3 to 12 days depending on the type and brand of the item ordered. For the lower 48 states, delivery is normally 2 to 5 business days from the day of shipment depending on the address. (Orders to AK and HI ship US parcel post and can take several weeks. We will ship to AK and HI via US priority mail for a small surcharge.) Regardless of when your orders ships, your credit card will be charged in full at the moment you place the order. This is done for security reasons as our system never stores your card number in a way that allows for charges at a future time. Although we do work to ship orders as quickly as possible, we never guarantee delivery of items on any specific day.
Orders with roomsprays or lamp fuels cannot be sent to PO Boxes, APO addresses or to AK and HI due to postal regulations. If you are in the contiguous 48 states and order these items please provide a street address for UPS ground delivery.
Orders can only be shipped to U.S. addresses. (Due to problems with customs and duties, we no longer ship to Canada.)
We gladly ship to APO addresses via the US postal service. (Due to postal regulations, we cannot ship roomsprays or lamp fuels to APO addresses.)
(Our return policy can be read here.)
SHIP TIME Although we do work to ship orders as quickly as possible, we never guarantee delivery of items on any specific day. Bath & body items, home fragrance items, purses and bags, stemware, kitchen items and general gift items will usually ship out the same day of the order as long as the order is placed before 3:45 PM EST on a week day. Orders placed after 3:45PM EST normally ship the following business day. Most items in our bedding and pillow collections ship from the manufacturer or are cross-warehoused. The bedding items normally take one week to three weeks to deliver depending on the item. (The map below is for estimated time in transit after we ship the items. "Days in transit" does not include the day the item ships or Saturday, Sunday and holidays. Times may actually be shorter or longer. The chance of delay may be higher during holidays. Most of the C&F bedding items take at least 10 days extra.
"Transit Days" does not include the day the order ships.