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Frequently Asked Questions
1. What are your standard shipping fees?
Orders Over $89 Ship for FREE!
|Order Total||Shipping Rate|
2. Why did you charge my card before my order shipped?
Regardless of when your orders ships, your credit card is charged in full at the moment you place the order. This is done for security reasons as our system never stores your card number in a way that allows for charges at a future time. You may cancel your order any time before it ships and a full refund will be issued.
3. When will I receive my order?
We strive to process orders on the same day or next business day when they were placed. Delivery time is usually within 5 business days after being placed. (Many orders deliver within 3 days.) Some of our bedding selection ship from the manufacturer and can take longer. Orders from our Thomasville collection are made to order and normally deliver in 2 to 3 weeks. All orders to Hawaii and Alaska can take up to 2 to 3 weeks as they normally ship US parcel post.
4. How do I track my order?
When your order ships you will be sent a notification email. If the order ships via UPS, the UPS system will email you a tracking number. We ship smaller orders via the US postal service. (Check your spam folder as shipment notifications sometimes get treated as spam.) For other questions, you can email us at email@example.com or call Monday through Friday 9:00 - 5:00pm EST at 800-479-9123.
5. Do you have a printed catalog?
Unfortunately we no longer provide a printed catalog. We now offer over 12000 items making a printed catalog impractical. Information on every product we offer is available through our website.
6. Do you have a store location in my city?
We have one walk-in store at our warehouse at 208 N. Hightower St., Thomaston, GA. We are an independent retailer and we do not have information on the location of other retailers of the products we sell.
7. Can I pay extra for faster shipping?
Most of our orders ship out so quickly this is usually not necessary. Expedited Shipping is handled on an order by order basis because the fees can vary greatly depending on delivery address and weight of the item(s) – 2nd Day and Next Day Delivery can get quite expensive.
Please place your order first and then call us for a rate quote at 800-479-9123, Monday through Friday 9:30 - 5:30pm EST.
Note: Lamp fuel and Claire Burke room spray can only be shipped regular ground delivery as they are flammable items.
8. How do you ship?
As general rule, orders that weigh over 3lbs are shipped via UPS. Orders under 3lbs, ship via the US Postal Service. If your "ship to address" cannot accept both carriers, please note this on your order.
9. Do you ship to Canada?
Due to problems with customs and duties, we no longer ship to Canada. Please Contact Us with any questions you may have.
10. What is your return policy?
If you are not satisfied with your purchase, for any reason, you may return it for a full refund of the purchase price of the items. Items must be returned within 30 days of receiving your complete order. If you wish to exchange your items simply include exchange instructions in with your return. (The purchaser is responsible for return shipping and shipping charges are not normally refunded. Orders that are refused are charged a 25% restocking fee to cover handling, return fees etc.) Refunds will not be given for items that are used or damaged in any way. If upon inspection, the items you received are not the items you ordered or are defective or damaged, you should contact P.C. Fallon Co. within 48 hours of receiving your order for instructions.)
View Policy & Return Instructions
11. Do you charge sales tax?
We collect sales tax only in the states where current law requires it. (The laws are constantly changing. If we are required to collect sales tax from your state, it will show after your shipping address is entered.)
12. Do you ship to Alaska and Hawaii?
Yes, with some exceptions. We cannot ship lamp fuel and Claire Burke room spray to AK or HI as these items are flammable and are restricted to ground delivery in the contiguous 48 states. We normally ship items to AK and HI via US parcel post. We will ship via priority mail for a small surcharge.
13. Can I order by mail?
Yes! You can use our print and mail order form. If you do not have a printer, simply write all of the necessary information on a piece of paper.
14. I want to open my own store. Do you wholesale?
We, PC Fallon Co., are an independent retailer and we cannot assist you in opening wholesale accounts.
15. Are your items made in the USA?
Many of the items we sell, such as Yankee Candles, Caswell-Massey, Thomasville Bedding and the lamp fuels, are made in the USA. Other items come from all over the world. (Inis comes from Ireland, Vitabath is made in Canada and VHC items are made in India.)
16. How do I check the balance of my Gift Certificate?
P.C. Fallon Co. does not sell or give any information to third parties. Any information gathered is used solely by P.C. Fallon Co. for the sole purpose of customer service. If a customer so chooses, they may receive periodic notifications of special offers, etc. from P.C. Fallon Co.
Have Any Questions? Contact us directly at 800-479-9123 or send over an email to firstname.lastname@example.org.