Shipping
Fees, Return Policy and Privacy Policy
Click here for other
frequently asked questions.
(Use your browser's "Back" arrow to return to the
previous page) Shipping
Fees, Return Policy and Privacy Policy
Click here for other
frequently asked questions.
(Use your browser's "Back" arrow to return to the
previous page)
Shipping fee rates
Many of our product lines qualify for free shipping if
the order is over $79. If this is the case it will be stated clearly on the
department page for that item. If it does not state free shipping for orders
over $79, the shipping rates are as shown below. We are unable to offer free
shipping for some of our items such as the Tritan stemware due to the extra cost
of shipping these type items.
If the product does not qualify for free shipping for orders over $79, the
shipping charges are shown below.
| Order Size | $0-$30 | $30-$60 | $60-$90 | $90-$140 | $140-$200 | $200-$250 | $250-$300 | $300-$400 | $400+ |
| Shipping Fee | $6.95 | $7.95 | $8.95 | $9.95 | $10.95 | $11.95 | $13.95 | $14.95 | $15.95 |
For certain type items, we frequently offer
free shipping if the order is over a certain dollar amount. If this is the case,
it will be noted on the main department page for that item.
(ALL CRISLU jewelry
items are currently being shipped free of charge.)
Orders can only be shipped to U.S. addresses.
(Due to problems with customs and duties, we no longer ship to Canada.)
Return policy
If you are not satisfied with your purchase, for any reason, you may return
it for a full refund of the purchase price of the items. Items must be
returned within 30 days of receiving your complete order. If you wish to
exchange your items simply include exchange instructions in with your return.
Any difference in price will be charged to the account of the original purchase. (The
purchaser is responsible for return shipping and shipping charges are not
normally refunded. Refunds will not be given for items that are used or
damaged in any way. Some items may specified as "non-returnable" at the time of
purchase. If an order is "refused" a 25% restocking fee will charged. If upon inspection, the items you received are not the items you ordered
or are defective or damaged, you should contact P.C. Fallon Co. within 48 hours of
receiving your order for
instructions.)
All returns, regardless of origin, should be sent to the following address
unless instructed otherwise:
P.C. Fallon Co.
208 N. Hightower St.
Thomaston, GA 30286
Many of our orders are shipped direct from the manufacturer. These
manufacturers are not set up to take returns.
Unless instructed by otherwise, all returns should be sent to P.C. Fallon Co. at
the address shown above . Packages shipped from the manufacturer may have the
manufacturer's address on the package or on the packing slip. Do not return items to the
manufacturer's address. Items incorrectly sent back to
the manufacturer or refused will be subject to a 25% restocking fee.
The returned items must be received by P.C. Fallon
Co. within 30 days of receipt of the items by the customer. (30 days starting
when you receive all of the items). The items must be unused and in the original factory
packaging with all tags, etc. intact. Please include a copy of your order confirmation or your name and address
and phone number. Credit can only be given to the account the items were
purchased with. Check and money order purchases will receive a refund
check.
Any shipment that is refused may be subject to a
25% restocking fee.
Privacy Policy
P.C. Fallon Co. does not sell or give any information to third parties. Any
information gathered is used solely by P.C. Fallon Co. for the sole purpose of
customer service. If a customer so chooses, they may receive periodic
notifications of special offers, etc. from P.C. Fallon Co.
E-mail us at info@pcfallon.com
Frequently
Asked Questions
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1. Do you have a printed catalog?
We currently offer over 3000 items making a printed catalog impractical. All
of our product information is located on this website.
2. Do you have a store location in my city?
We have one walk-in store at our warehouse at 208 N. Hightower St.,
Thomaston, GA. We are an independent retailer and we do not have information on
the location of other retailers of the products we sell.
3. When will I receive my order?
We strive to process orders on the same day or next business day when they
were placed. Delivery time is usually within 5 business days after being placed.
(Many orders deliver within 3 days.) Exceptions: Bates style bedspreads
normally deliver within a week but can take up to 10 business days. Orders from
our C&F Quilt collection normally deliver in 2 to 3 weeks. Orders for Grainware
items can take 1 to 2 weeks for delivery. All orders to Hawaii and Alaska can
take up to 2 to 3 weeks as they normally ship US parcel post.
4. How do I track my order?
When your order ships you will be sent a notification email. If the order
ships via UPS, the UPS system will email you a tracking number. We ship smaller
orders via the US postal service. Tracking information is not available for
postal shipments but you will receive an email notifying you the order has
shipped. (Check you spam folder as shipment notifications sometime get treated
as spam.) For specific status questions, you can email us at
info@pcfallon.com or call M-F 9:30-5:30pm
EST (800)479-9123.
5. What are your standard shipping fees?
Many of our product lines qualify for free shipping if the order is over
$79. If this is the case it will be stated clearly on the department page for
that item. If it does not state free shipping for orders over $79, the shipping
rates are as shown below. We are unable to offer free shipping for some of our
items such as the Tritan stemware due to the extra cost of shipping these type
items.
If the product does not qualify for free shipping for orders over $79, the
shipping charges are shown below.
| Order Size | $0-$30 | $30-$60 | $60-$90 | $90-$140 | $140-$200 | $200-$250 | $250-$300 | $300-$400 | $400+ |
| Shipping Fee | $6.95 | $7.95 | $8.95 | $9.95 | $10.95 | $11.95 | $13.95 | $14.95 | $15.95 |
6. Can I pay extra for faster shipping?
Most of our orders ship out so quickly this is usually not necessary.
Expedited shipping is handled on an order by order basis because the expedited
shipping fees can vary greatly depending on the delivery address and the weight
of the item. (2nd day and next day delivery can get quite expensive.) For
expedited shipping, please place the order first and then call us at
(800)479-9123 M-F 9:30-5:30pm EST for a rate quote. (Lamp fuel and Claire Burke
room spray can only be shipped regular ground delivery as they are flammable
items.)
7. How do you ship?
As general rule, orders that weigh over 2lbs are shipped via UPS. Orders
under 2lbs, ship via the US postal service. If your "ship to address" cannot
accept both carriers, please note this on your order.
8. Do you ship to Canada?
Due to problems with customs and
duties, we no longer ship to Canada.
9. What is your return policy?
If you are not satisfied with your purchase, for any reason, you may return
it for a full refund of the purchase price of the items. Items must be
returned within 30 days of receiving your complete order. If you wish to
exchange your items simply include exchange instructions in with your return.
(The
purchaser is responsible for return shipping and shipping charges are not
normally refunded. Refunds will not be given for items that are used or
damaged in any way. If upon inspection, the items you received are not the items you ordered
or are defective or damaged, you should contact P.C. Fallon Co. within 48 hours of
receiving your order for
instructions.) Click here for complete policy and return
instructions.
10. Do you charge sales tax?
We only collect sales tax on orders shipped within the state of Georgia.
11. Do you ship to Alaska and Hawaii?
Yes, with some exceptions. We cannot ship lamp fuel and Claire Burke room
spray to AK or HI as these items are flammable and are restricted to ground
delivery in the contiguous 48 states. We normally ship items to AK and HI via US
parcel post. We will ship via priority mail for a small surcharge.
12. Can I order by mail?
Yes. You can use our print and mail order form.
Click here for the order form. (If you do not have a printer, simply write
all of the necessary information on a piece of paper.)
13.
I want to open my own store. Do you wholesale?
We, PC Fallon Co., are an independent retailer and we cannot assist you in
opening wholesale accounts.
14. Are your items made in the USA?
Many of the items we sell, such as Yankee Candles, Caswell-Massey, Bates
style bedspreads and the lamp fuels, are made in the USA. Other items come from
all over the world. (Vita bath is made in Canada and Crabtree & Evelyn is made
in England.)
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